Billing Policy

Accuracy of Billing & Account Information

At PalsPlay.ae, we strive to provide a seamless and hassle-free experience for our valued customers. To ensure accurate billing and account management, please read and understand the following guidelines regarding the accuracy of billing and account information:

Account Registration:

When creating an account on PalsPlay.ae, it is essential to provide accurate and up-to-date information, including your full name, email address, contact number, and any other required details. This information will be used for communication, billing, and account verification purposes.

Billing Information:

It is your responsibility to provide accurate billing information during the checkout process. This includes your name, billing address, and payment details. Any discrepancies in the billing information may result in delays or complications in processing payments.

Account Security:

You are responsible for maintaining the security and confidentiality of your account credentials, including your username and password. It is crucial to choose a strong and unique password and avoid sharing your account details with others. Any unauthorized access to your account should be reported immediately to our customer support team.

Updating Account Information:

To ensure accurate billing and account management, it is important to keep your account information up to date. You can make changes to your account details, including your billing address and contact information, by accessing the account settings section on our website. Promptly update any changes to avoid any issues with billing or communication.

Verifying Billing Statements:

We provide detailed billing statements for all transactions made on PalsPlay.ae. It is your responsibility to review these statements regularly and notify us of any discrepancies or inaccuracies within a reasonable timeframe. Failure to report any issues in a timely manner may affect our ability to address and resolve the matter.

Communication:

We rely on accurate contact information to communicate important account-related information, including billing notifications and updates. Please ensure that the email address associated with your account is valid and actively monitored. It is your responsibility to notify us of any changes to your contact information promptly.

Customer Support:

If you have any questions, concerns, or require assistance regarding the accuracy of your billing or account information, please reach out to our customer support team. We are here to help and provide the necessary guidance to ensure a smooth and accurate billing experience.

By using PalsPlay.ae and providing your billing and account information, you acknowledge and agree to comply with the guidelines outlined above. We appreciate your cooperation in maintaining the accuracy of your information, as it helps us serve you better and enhance your overall experience on our website.

Thank you for choosing PalsPlay.ae!